Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any Services.
All personal information is processed by H. WEBER LTDA. in accordance with Law No. 13.709/2018 – General Data Protection Law (LGPD).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we regularly collect personal information about you from various sources as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce the applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or third parties.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or could be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit directly through our Services may include:
- Contact information including your name, address, phone number, and email.
- Customer service information including any details you choose to share with us in communications, for example, when sending a message through the Services.
Some features of the Services may require you to provide specific personal information directly. You may choose not to provide this information, but this could prevent you from using or accessing certain features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) for this. Usage Data may include details on how you access and use our Site and your account, including device information, browser information, network connection data, IP address, and other related information.
Information We Obtain from Third Parties
Lastly, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
When you visit our Site, open or click on emails from us, or interact with our Services or ads, we or third parties we work with may automatically collect information using online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information obtained from third parties will be processed in accordance with this Privacy Policy. See also the section below, Third-Party Sites and Links.
How We Use Your Personal Information
- Marketing and Advertising: We may use your personal information for promotional and marketing purposes—for example, to send marketing communications by email, text message, or postal mail, and to display product or service ads. This may include tailoring the Services and advertising to better suit you.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity.
- Service Communication and Improvement: We use your information to provide customer support and improve our services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship.
Cookies
[Section heading included as in original. Details may be explained in a separate Cookie Policy.]
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate interests, and other purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).
- With business and marketing partners to provide services and advertising. They will use your information in accordance with their own privacy notices.
- When you instruct, request, or otherwise consent to sharing specific information with third parties (e.g., to ship products or through social media widgets or login integrations).
- With our affiliates or within our corporate group, in our legitimate interest of operating a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to meet legal obligations (including subpoenas, search warrants, etc.), to enforce service terms, and to protect our Services and rights.
Third-Party Sites and Links
Our Site may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, including their accuracy, completeness, or reliability. Information shared in public or semi-public areas, including social media, may be visible to other users without limitation. The inclusion of such links does not imply endorsement of the content or owners unless expressly stated.
Children’s Information
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information below and request deletion.
As of the Effective Date of this Privacy Policy, to our actual knowledge, we do not “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send may not be secure in transit. We recommend not using unsecure channels to send sensitive or confidential data.
The retention period for your personal information depends on factors such as whether it is necessary to maintain your account, provide the Services, fulfill legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights
Depending on your place of residence, you may have some or all of the following rights regarding your personal information. These rights are not absolute, apply only in certain cases, and we may decline your request as permitted by law:
- Right to Access/Know: You may request access to the personal information we hold about you, including how it is used and shared.
- Right to Deletion: You may request deletion of your personal information.
- Right to Correction: You may request correction of inaccurate personal information.
- Right to Portability: You may request a copy of your personal information and transfer it to a third party.
- Processing Restriction: You may ask us to restrict processing of your information.
- Consent Withdrawal: Where we rely on your consent, you may withdraw it at any time.
- Appeal: You may appeal our decision if we decline your request. Simply respond to our denial.
Managing Communication Preferences
We may send promotional emails. You can unsubscribe at any time using the unsubscribe link. Even after opting out, we may still send non-promotional emails (e.g., about your account or orders).
You can exercise these rights through our Site or by contacting us via the information provided below.
We will not discriminate against you for exercising your rights. We may need to collect information to verify your identity (e.g., email or account info). You may designate an authorized agent to act on your behalf, but we may require proof of this authorization.
Complaints
If you have complaints about how we process your personal data, contact us using the details below. If unsatisfied with our response, you may have the right to file a complaint with your local data protection authority.
International Users
We may transfer, store, and process your information outside your country. Your data may be processed by staff, service providers, and partners in these countries.
If transferring your data outside Europe, we use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK contracts, unless the destination country ensures adequate protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise your rights, contact us via:
- WhatsApp: +55 51 99886 6068
- Email: atendimento@weberhaus.com.br
- Address: Rua 48 Alta, 2430, Picada 48 Alta, Ivoti, RS, 93900-000, Brazil